Last Updated: September 2, 2026

At Deskim Platinum Ventures, we are committed to providing our customers with quality products and a reliable online shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

Please read our return and refund terms below before making a purchase.

1. Eligibility for Returns

You may request a return if:

• You received a wrong product or a product different from what you ordered.
• The product arrived damaged or defective.
• The product has a manufacturing fault that was not caused by misuse.
• The product is missing essential parts or accessories that were included in the order.
• The product does not reasonably match its description on our website.

To be eligible for a return, you should contact us as soon as possible after receiving your order.

2. Return Period

Return requests should generally be made within 7 days of receiving your order.

Products returned after this period may not be accepted unless the issue involves a valid warranty or another circumstance agreed upon by Deskim Platinum Ventures.

3. Condition of Returned Products

Returned products should, where applicable:

• Be unused or in their original condition.
• Include the original packaging, labels and accessories.
• Include receipts, order details or proof of purchase.
• Not show damage caused by misuse, accidents, negligence or unauthorized modification.

For products such as electronics, mobile phones, smartwatches, Bluetooth speakers and other devices, we may inspect the product to determine whether the reported problem is covered by our return or warranty policy.

4. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety or other practical reasons.

These may include:

• Used personal-care or hygiene products.
• Products damaged through improper use.
• Products that have been altered, modified or repaired without authorization.
• Items missing essential accessories or packaging due to customer handling.
• Products specifically marked as non-returnable or final sale on the website.

The return eligibility of a particular product may depend on its condition and the reason for the return.

5. Wrong or Damaged Items

If you receive an incorrect, damaged or defective item, please contact us promptly.

Where possible, provide:

• Your order number.
• Your name and contact details.
• A description of the problem.
• Clear photographs or videos showing the product and the issue.

This information helps us review and resolve your request more quickly.

6. Return Process

To request a return:

1. Contact Deskim Platinum Ventures using the contact details provided on our website.
2. Provide your order number and explain the reason for the return.
3. Provide photographs or videos where necessary.
4. Wait for our instructions before sending the product back.
5. Return the product using the return instructions provided by our customer service team.

Please do not send an item back without first contacting us, as this may delay the processing of your return.

7. Return Shipping Costs

If the return is caused by an error on our part, such as sending the wrong product or delivering a product that arrived damaged or defective, Deskim Platinum Ventures may cover the reasonable return or replacement delivery cost.

If a customer changes their mind, orders the wrong product, selects the wrong size or otherwise requests a return for a reason not caused by Deskim Platinum Ventures, the customer may be responsible for applicable return and delivery costs.

8. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved, we may provide one of the following solutions depending on the circumstances:

• A replacement product.
• An exchange for another eligible product.
• A refund.
• Store credit where applicable.

Refunds will be processed using an appropriate payment method and within a reasonable period after approval. The actual time for funds to appear may depend on the payment provider or financial institution used.

9. Exchanges

If you receive a defective or incorrect product, we may offer an exchange for the correct or equivalent product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution such as a refund or store credit.

10. Product Warranty

Some electronics, smartphones, smartwatches, Bluetooth speakers and other products may be covered by a manufacturer’s or seller’s warranty.

Where a product has a stated warranty, warranty claims will be handled according to the applicable warranty terms.

A warranty generally does not cover damage caused by:

• Accidental drops or physical impact.
• Water or liquid damage unless specifically designed for it.
• Improper installation or use.
• Unauthorized repairs or modifications.
• Normal wear and tear.
• Electrical damage caused by unsuitable power sources or accessories.

Please check the product information or contact us if you are unsure whether a particular item carries a warranty.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed, dispatched or handed over to a delivery service.

If the order has already been dispatched, the request may be handled under our return procedure instead.

12. Sale and Promotional Items

Products purchased during promotions, discounts or special sales may have specific return conditions.

Where special return conditions apply, they will be communicated on the relevant product or promotional page.

13. Delivery Inspection

We recommend checking your order as soon as it is delivered.

If the package appears visibly damaged, please document the condition of the package and contact us promptly so that we can assist with the issue.

14. Fraudulent or Abusive Returns

Deskim Platinum Ventures reserves the right to investigate return requests and refuse returns where there is evidence of fraud, abuse, intentional damage, repeated misuse of the return process or violation of these terms.

15. Changes to This Return Policy

Deskim Platinum Ventures may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The latest version will be published on this page with the updated date.

16. Contact Us

If you have questions about a return, exchange or refund, please contact Deskim Platinum Ventures through the contact information provided on our website.

When contacting us about an order, please include your order number and the name used when placing the order so that we can assist you efficiently.

Deskim Platinum Ventures
Nairobi, Kenya

We value your business and are committed to making your shopping experience simple, convenient and reliable.